FAQ

We provide two options for car booking service:

1. Car booking without making an advance payment guarantees you only a car of a certain class. The complete absence of prepayment does not give you the opportunity to book a certain model and brand of the car.

2. When making an advance payment, we provide you with a 100% guarantee that you will receive exactly the brand and model of the car that you have chosen.

• When booking a car through a special form on our website, after completing the reservation you will see “Thank you” message. This action will indicate that your booking is confirmed.
• A little later, a letter from our service will arrive at your e-mail, which will contain the information about the sum and details for payment (or, if you made a prepayment on our site, you will receive confirmation of successful payment).
• In addition to the above, a confirmation email will be sent to your email address.

• Of course, if you want you can change the specified class of the car.
• Before making a replacement, be sure to check the amount of the surcharge possible.
• Please notice, that when the car class is changed the total cost of the provided services can increase.

Unfortunately, the answer is no. As of today, the parking of the Riga airport can only be used for delivery of the car.

Yes. The booking process is simple, convenient and does not take much time.

Our fleet consists of such world-famous brands as Toyota, Audi, Mercedes and many other presentable leaders of the automobile industry.
Here you can rent a wide variety of cars ranging from the economy to luxury cars.
Need a personal consultation? Call us +371 25132535

You can rent a car by:
• Applying on our website https://justrent.lv/?lang=en;
• Calling us at the following number +371 25132535 ;
• Sending an application to our e-mail info@justrent.lv ;
• Visiting the office of our company, located at Murjanu str. 1a, Riga, Latvia.

The car should be chosen according to its size, color and brand – we will help you to determine these parameters.

• The protocol of the administrative violation will be delivered to your place of registration.
• Pay the imposed sanctions via options offered in the protocol.

Of course, driving licenses issued by these countries have legal force in whole of Europe. Getting an international driver’s license is not necessary.

Of course, that person must be at least 18 years old.

When you receive a car fuel tank is completely full and when returning it must also be full.

Of course, having previously agreed on this with us. However, it will be necessary to pay an additional 30 EUR for this.

To avoid further misunderstandings, you must carefully read all the terms of the contract and be familiar with the cost of services.

• Try to carefully inspect the car (for external defects), and check its technical data.
• If you find any defects, be sure to inform the employees of our company. A corresponding act must be drawn up about the detection of defects.
• If you find stains, chips, tear-offs of the seat covers, signs of smoking – everything should be documented by our employee before you start using the car.
• Large stains on the seats, trims of seats or interior, traces of cigarettes must be presented to the agency staff before using the car.
• In addition to the interior and body, be sure to check the trunk and roof of the vehicle.
• Even the smallest defects should be documented in writing form.

• One-way car rental;
• Additional driver;
• You can get and return the vehicle at the place of your stay (hotel, hotel …) for free;
• Possibility to get a vehicle at “Park Smart” parking at the airport of Riga;
• Baby seat for children;
• State-of-the-art navigator;
• Transfer;
• Festive decoration of the vehicle (at your request).

This concept includes the damage that the lessee of the vehicle must reimburse to the company (in the event of an appropriate insured event).
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In case of a car accident, the person using the vehicle on the terms of the rental contract must clearly follow the terms of the contract.
• If there are no more than 2 cars involved in a car accident and they suffered insignificant damage, there is no need to report the accident to law enforcement agencies. However, it is mandatory to fill in the documents regarding the accident;
• If there are more than two vehicles involved in an accident, you must call the police.

Of course, all our cars are insured with CASCO insurance policy. In addition, we necessarily conclude contracts of civil liability.

Yes. 1 km above the norm costs 0,15 EUR.

In the event of emergencies and technical failures our company is ready to provide its customers with round the clock assistance.

In accordance with the rental agreement – no more than 100 kilometers.

It is allowed, but the responsibility in accordance with the terms of the contract will be borne by the client specified in the contract.

Absolutely not. Sanctions for smoking in a rented car – 200 EURO.

No. You can deliver a car to the parking lot “Park Smart” free of charge.

In accordance with the terms of the agreement, funds for the unused rental term are not refundable (this condition does not contradict the norms of the current legislation).

The cost of this service is 20 EUR.

• The service for car rental itself;
• CASCO insurance + self-risk insurance,
• OSTA insurance,
• The daily mileage within 100 kilometers.

Unblocking of funds in the deposit account will be made no later than 10 days after the return of the vehicle.
It can take up to 14 days for a credit organization to unblock a deposit.

Of course, if that is convenient for you.

We use wireless bank terminals, so you can pay by bank card at any place convenient for you.

Full non-return of funds on deposit is possible in the following cases:

• If the lessee used additional services or equipment;
• If the period of return of the vehicle is violated,
• If previously missing damage is detected or in case if the fuel tank is not full (at the end of the term of use).
Tip: to avoid misunderstandings, save the payment documents, which show the details on the last fueling (before delivery).

You can park the vehicle at the “Park Smart” parking.

Of course, we provide baby seats, boosters of different age and weight categories. They are offered to all our customers for free.